Terms & Conditions
(1) Cancellations and Missed Appointments
From Monday 22nd June 2020 we are amending our policy on Missed Appointments. Failure to attend an appointment, without giving 48 hours prior notice, will result in a £25 deposit being taken upon booking a further appointment. This will be held as a deposit on your account. If you attend your appointment this will either be deducted from the price of your treatment or refunded to you if we are unable to treat you based on medical grounds. If you cannot attend an appointment please give us at least 48 hours notice by telephoning 0800 9179334. Messages via email and other channels are not a valid form of communication.
(2) Private Weight Loss and Wellness Assessments
We require 48 hours notice if you wish to cancel or rearrange either parts of your Private Weight Loss and Wellness Assessment. If you cancel or rearrange less than 48 hours of the appointment date, you will not be refunded the appointment fee. If you cannot attend an appointment please give us at least 48 hours notice by telephoning 0800 9179334. Messages via email and other channels are not a valid form of communication. Appointments cancelled or rearranged less than 48 hours within the date and time of the appointment date will require the full £50 payment
(3) Missed Payments
We expect all patents to have means available to pay for their appointment and programme on the day of their appointment. Failure to pay will result in a £30 deposit being taken upon booking a further appointment. This will be refunded or credited against treatment only if the subsequent appointment is attended and new programme fee paid for.
Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication cannot be returned once purchased.
Credits on patient accounts are valid for 6-months from date of issue. After 6-months this credit will not be able to be used against any further treatment.
(6) Qardio Equipment
Patients receiving Qardio equipment as part of their programme will be required to pay a £50 deposit. This is refunded after 6 months of continuous paid treatment.
(7) Promotion Terms & Conditions
Win one of 5 Qardio Blood Pressure monitor and scales promotion
(a) Applies to all appointments booked and attended in June 2020
(b) Winners to send a photo of themselves with the prize for marketing purposes
(8) Referral Promotion
(a) The patient ID and name of the referring patient should be presented by the referred new patient at the payment stage, after first consultation. It cannot be used at any other stage of treatment.
(b) Please allow 10 working days for us to validate that the referred ‘new’ patient has not been to the clinic before or nor has attended The Slimming Clinic for an appointment for the last 90 days and that the existing referring patient is therefore entitled to this offer.
(c) Once the referred ‘new’ patient has purchased a programme, both patients will receive a £25 credit on their account. This can be used against the next payment of any treatment plan
If the patient is on either i-Change or Transform, the credit will either be added to the patient’s account for future payments or be deducted from future direct debit payments depending on when the next payment is due to be take.
(d) This offer cannot be used in conjunction with any other offer.
(e) The credit is valid for 6 months from the date it is applied to the account.
(9) Post and Packaging
Post and Packaging charges will apply to all remote consultations when resulting in a prescription/order requiring delivery.
(10) Prime Delivery Service
(a) Prime Delivery Service is charged at £50 for 6 month membership.
(b) Prime entitles the patient to 6 months of free deliveries, express delivery and priority booking of appointments.
(c) No refunds can be given if a patient does not use all 6 months of their membership or if a patient cannot continue their weight loss programme with The Slimming Clinic.
(11) We can offer prescriptive medication to patients with a BMI of over 27. Our treatment programmes without medication are available to anyone with a BMI above 25.
(12) Welcome Pack – Some of our programmes include a Welcome Pack. The fee for this is non-refundable
(13) Explore Programme – This programme is non-refundable
(14) 10% off promotion
(a) In all instances, whether programmes are undertaken monthly or paid up front, the minimum term is 3 months.
(b) Refunds are only given in cases of medical unsuitability.
(c) This offer cannot be used in conjunction with any other offer at The Slimming Clinic.
Treatment programmes are not refundable unless exceptional medical circumstances can be proven.
(16) Explore Refund Offer Ts&Cs
(a) Offer begins 03/05/2021
(b) Must be used when starting a weight loss programme with The Slimming Clinic following your Explore programme.
(c) Cannot be applied to weight loss programmes that have already begun.
(d) This offer cannot be used in conjunction with any of our other offers. This includes 4 for 3 and 10% discount when paying up front.
(e) You must join a minimum 3-month term weight loss programme in order to benefit from the offer.
(f) If paying monthly, you will receive the £75 refund on the final month of your programme.
(g) If paying for the full programme length in full, up-front, you will receive £75 refund on the total cost.
(h) The offer is not able to be used with single month weight loss programmes.
(17)Initial Video Consultation Refund Ts&Cs
(a) This offer cannot be used in conjunction with any of our other offers. This includes 4 for 3 and 10% discount when paying up front.
(b) You must join a minimum 3-month term weight loss programme in order to take up the refund offer.
(c) This means you must choose a weight loss programme of Foundation or above. The refund offer does not apply to Discover.
(d) If you choose not to join a weight loss programme, you will not receive the £50 refund.
(e) If you refuse Saxenda weight loss injections, where you cannot be treated with weight loss tablet medication, you will not be eligible for a refund.
(f) You are only eligible for a refund when joining a 3 month, or longer, weight loss programme, or where a Slimming Clinic doctor deems you medically unsuitable for any treatment with The Slimming Clinic.
(g) If you are required to attend a physical health assessment with a health assessor, your £50 consultation cost will cover this visit, and therefore, you are not entitled to a refund.