Terms & Conditions
(1) Cancellations and Missed Appointments
From Monday 22nd June 2020 we are amending our policy on Missed Appointments. Failure to attend an appointment, without giving 48 hours prior notice, will result in a £25 deposit being taken upon booking a further appointment. This will be held as a deposit on your account. If you attend your appointment this will either be deducted from the price of your treatment or refunded to you if we are unable to treat you based on medical grounds. If you cannot attend an appointment please give us at least 48 hours notice by telephoning 0800 9179334. Messages via email and other channels are not a valid form of communication.
(2) Private Weight Loss and Wellness Assessments
We require 48 hours notice if you wish to cancel or rearrange either parts of your Private Weight Loss and Wellness Assessment. If you cancel or rearrange less than 48 hours of the appointment date, you will not be refunded the appointment fee. If you cannot attend an appointment please give us at least 48 hours notice by telephoning 0800 9179334. Messages via email and other channels are not a valid form of communication. Appointments cancelled or rearranged less than 48 hours within the date and time of the appointment date will require the full £50 payment
(3) Missed Payments
We expect all patents to have means available to pay for their appointment and programme on the day of their appointment. Failure to pay will result in a £30 deposit being taken upon booking a further appointment. This will be refunded or credited against treatment only if the subsequent appointment is attended and new programme fee paid for.
Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication cannot be returned once purchased.
Credits on patient accounts are valid for 6-months from date of issue. After 6-months this credit will not be able to be used against any further treatment.
(6) Qardio Equipment
Patients receiving Qardio equipment as part of their programme will be required to pay a £50 deposit. This is refunded after 6 months of continuous paid treatment.
(7) Promotion Terms & Conditions
Win one of 5 Qardio Blood Pressure monitor and scales promotion
(a) Applies to all appointments booked and attended in June 2020
(b) Winners to send a photo of themselves with the prize for marketing purposes
(8) Referral Promotion
(a) The patient ID and name of the referring patient should be presented by the referred new patient at the payment stage, after first consultation. It cannot be used at any other stage of treatment.
(b) Please allow 10 working days for us to validate that the referred ‘new’ patient has not been to the clinic before or nor has attended The Slimming Clinic for an appointment for the last 90 days and that the existing referring patient is therefore entitled to this offer.
(c) Once the referred ‘new’ patient has purchased a programme, both patients will receive a £25 credit on their account. This can be used against the next payment of any treatment plan
If the patient is on either i-Change or Transform, the credit will either be added to the patient’s account for future payments or be deducted from future direct debit payments depending on when the next payment is due to be take.
(d) This offer cannot be used in conjunction with any other offer.
(e) The credit is valid for 6 months from the date it is applied to the account.
(9) Post and Packaging
Post and Packaging charges will apply to all remote consultations when resulting in a prescription/order requiring delivery.
(10) Prime Delivery Service
(a) Prime Delivery Service is charged at £50 for 6 month membership.
(b) Prime entitles the patient to 6 months of free deliveries, express delivery and priority booking of appointments.
(c) No refunds can be given if a patient does not use all 6 months of their membership or if a patient cannot continue their weight loss programme with The Slimming Clinic.
(11) We can offer prescriptive medication to patients with a BMI of over 27. Our treatment programmes without medication are available to anyone with a BMI above 25.
(12) Welcome Pack – Some of our programmes include a Welcome Pack. The fee for this is non-refundable
(13) Explore Programme – This programme is non-refundable