Terms & Conditions
(1) Specifications for Treatment
(a) We can offer prescriptive weight loss medication to patients with a BMI of over 27 with no medical contraindications.
(b) Our treatment programmes without medication are available to anyone with a BMI above 25.
(c) The doctor must be sure of no medical contraindications to your treatment. Failure to disclose any medical contraindications to your weight loss treatment could result in the termination of your treatment and weight loss programme without refund.
(d) At an appointment you may purchase a programme in two ways; you may pay in advance for three months or more to receive a discount or pay via subscription. You may not purchase a single month.
(2) Refunds and Cancellation of Programmes
(a) Treatment programmes are non-refundable unless exceptional medical circumstances can be proven, or you are deemed medically unsuitable to continue treatment. Cases such as these are dealt with on a case-by-case basis and all refunds are at the discretion of our Slimming Clinic doctors and Management team.
(b) We understand that a person’s situation may change. If you wish to cancel your monthly payment, please call us on 0800 917 9334.
(3) Cancelled or Missed Appointments
(a) If you cannot attend your booked appointment, please notify us at least 48-hours before your appointment time and date by calling us on 0800 917 9334. Messages via email and other channels can be missed, so please ensure to call.
(a) If you miss your appointment, without giving us 48 hours prior notice via telephone, a £25 deposit will need to be taken upon booking a further appointment. This money will be held on your account and be deducted from the price of your next treatment or refunded if you are unable to be treated on medical grounds.
(4) Medication Returns or Refunds
(a) Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication can be returned or refunded once purchased.
(5) Additional Supportive Extras
(a) All additional supportive extras, such as Zinzino products, are prescribed to you based on your clinical and weight loss needs.
(b) Additional supportive extras can be taken in as a subscription or paid in advance
(c) If you wish to cancel your subscription of your additional supportive weight loss extras, please contact us via telephone on 0800 917 9334 or info@theslimminclinic.com two weeks prior to your payment date
(6) Initial Video Consultations Deposit
(a) Your Initial Consultation deposit will be deducted off the cost of your treatment programme when you join a weight loss programme with The Slimming Clinic.
(i) If you have paid for the full cost of your programme upfront, the deposit will be deducted straight away.
(ii) If you have signed up to a direct debit, the deposit will be deducted off your first month’s payment.
(b) This refund offer cannot be used in conjunction with any of our other offers.
(c) Your deposit will be refunded if you are medically contraindicated to all of our medication.
(7) Credits
(a) Credits added to patient accounts are valid for 6-months from date of issue. After 6-months this credit will not be able to be used against any further treatment.
(8) Refer a Friend Promotion Terms & Conditions
(a) The unique referral code can only be used by the ‘new patient’ during the ‘new’ patient’s first appointment.
(b) We will check that the ‘new’ patient has not been to The Slimming Clinic before or has not had an appointment with The Slimming Clinic for the last 90 days and then the existing patient is therefore entitled to this offer.
(c) Once the ‘new’ patient has purchased a programme, the referrer will receive a £25 credit on their account.
(d) Once the ‘new’ patient has purchased a programme, they, too, will receive a £25 credit on their account.
(e) If either patient is on a direct debit payment plan the credit will either be added to the patient’s account for future payments or be deducted from future direct debit payments depending on when the next payment is due to be taken.
(f) This offer cannot be used in conjunction with any other offer.
(g) The credit is valid for 6 months from the date it is applied to the account.
(9) Treatment for 65 – 70-Year-olds
(a) A new or lapsed greater than 12-month patient of 65 years or over can be treated with Saxenda, Wegovy or Xenical only.
(b) If a new or lapsed greater than 12-month patient over the age of 65 wishes to only be treated by weight loss tablet medication, the patient must provide consent to The Slimming Clinic that we can contact their GP and we can receive a GP Summary that is approved by The Slimming Clinic doctors in order to commence treatment.
(c) An existing patient who turns 65 can continue treatment with weight loss tablets as long as the patient consents for The Slimming Clinic to inform their GP and The Slimming Clinic have obtained and GP summary received.
(10) Treatment of patients aged 70+
(a) We do not prescribe weight loss tablets to patients 70+, but if the patient is suitable, we can offer weight loss injections or Xenical.
(11) Percentage Discount Offer
(a) We offer a 15% saving if you pay for a programme of three months or more in advance.
(b) The full price of the number of months you commit to must be paid upfront to qualify for the appropriate discount. No Direct Debit payment plans will be accepted.
(c) There are no refunds offered on this promotion, unless the patient is deemed medically unsuitable for treatment by a Slimming Clinic doctor.
(d) This offer cannot be used in conjunction with any of our other offers, including 4 for 3, 10% off etc.
(12) Delivery & Shipping Policy
(a) By joining a programme with The Slimming Clinic, you are agreeing to the Delivery & Shipping Policy which are inclusive to the below terms.
(12a) UK Deliveries
(a) Once your weight loss medication has been prescribed it will be processed, packed and labelled in our dispensing unit. This process is usually within 24 hours following your appointment, however, may take longer if your Slimming Clinic Doctor is awaiting weight or blood pressure readings from you.
(b) Your parcel will be sent using a Royal Mail Tracked 24 service and a tracking number should be provided to you directly from Royal Mail via email or SMS.
(c) Any additional supportive extras from Zinzino are dispatched as follows:
(i) If you are taking one month of Zinzino, your treatments will be dispatched from our dispensing unit and delivered with your weight loss treatments.
(ii) If you commit to multi-month subscription of Zinzino products, these will be dispatched and fulfilled by Zinzino.
(12b) UK Deliveries – Saxenda / Wegovy / Mounjaro Weight Loss Injections
(a) Once your weight loss medication has been prescribed it may be processed, packed, and labelled by an affiliated pharmacy. Your medication is packed in temperature-controlled packaging which allows your medication to be outside of a refrigerator for 72 hours. .
(12c) Republic of Ireland Deliveries
(a) The Slimming Clinic is not responsible for any customs applied to your delivery. These fees are the responsibility of the patient.
(12d) Business Days & Holidays
(a) Our dispatching days are Monday – Friday. If your medication is prescribed just before or after a bank holiday, please expect delays for an additional 1-2 working days.
(13) 3 for 2 Offer
(a). The patient must be on a paid 3 for 2 CAAS programme on 20th April 2024
(b).If the patient wishes to renew their programme on the 3 for 2 offer price, they need to have completed the appropriate form and paid in full within 2 weeks of the end of their previous programme
(c).Patients can renew up to 30th September 2024
(d). This offer cannot be used against Saxenda, Wegovy, Mounjaro or Leanshake weight loss programme. Or any Supplements.
(e).If the patient wishes to change to a different medication, they can but they may not return to this offer
(f) If patients wish to purchase a single month, they can but they may not return to this offer
(g) This offer may not be used in conjunction with any other offer
(14) Weight Loss Guarantee: Lose 10% of your body weight in 6 months or we’ll treat you for free for a further 3 months
(a). Only available for new patients and those who have not had weight loss medication treatment for over 6 months
(b). This is 6 months of continuous treatment other than any medication breaks directed by the Doctor
(c). The type of medication will depend on the Doctors recommendation based on medical suitability
(d). Patients can pay in advance to receive a discount or pay monthly within 3 days of the agreed monthly payment date
(e). Patients must attend medical follow up in person via online video call – week 2, week 12 and week 24.
(f). Patients must attend all three dietitian appointments
(g). Patient must send monthly full length body photos plus monthly review form of medical progress to info@theslimmingclinic.com
(h). Medication will be released monthly once the monthly review form and photos have been received and reviewed by our Clinical team.
(i). We will use our best endeavours to provide the mediation as requested but there may be supply issues outside of our control
(j). Patients who do not lose a minimum of 10% of their starting weight within 6-month but who abide by the above will be treated for a further 3-months free of charge on the same weight loss medication.
(15) Law and Jurisdiction
(a). Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any such dispute or claim will be subject to the nonexclusive jurisdiction of the courts of England and Wales.
(16) Online Prescription Requests
(a) Please complete your prescription request form in full and honestly.
(b) After payment we will request a video of your blood pressure reading, proof of photo ID and weight. We cannot prescribe without this information.
(c) Once we have all your details allow 2 to 4 days for us to review your prescription.
(d) There are no refunds offered unless the patient is deemed medically unsuitable for treatment by a Slimming Clinic doctor,
(e) The online prescription service cannot be used in conjunction with any of our other offers, including 4 for 3, 3 for 2, 10% off etc.
(f) The maximum prescription quantity will be prescribed, dispensed and sent to patients when clinically appropriate.
(g) Credits added to patient accounts are valid for 6-months from date of issue. After 6-months this credit will not be able to be used against any further treatment
(h) When you place an order for medicines this will require us to perform an assessment of your clinical suitability for the medicines before they can be approved for supply (“Clinical Assessment”). When you place an order, you agree to providing the information necessary to complete this Clinical Assessment and, as such, once this Clinical Assessment has been completed, you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
(17) Cancellation Fee
(a) Patients who wish to cancel their prescription requestion prior to the prescription being authorised will be subject to a £20 cancellation fee
(b) Cancellations are not possible once the prescription has been authorised,
(18) Humm Finance
(a) Once a patient has been accepted for Humm finance, their financial obligation is to Humm and not The Slimming Clinic.
(b) The full cost of the patient’s programme will be paid to The Slimming Clinic from Humm and payments will then be paid to Humm by the patient.
(c) Patients choosing to pay via Humm cannot cancel their programme and no refunds will be given for programmes using this payment option.
(d) If a patient is having troubles with their payments, or wishes to cancel their payments, they MUST contact Humm to discuss this. The Slimming Clinic cannot offer financial support or payment breaks – this can only be discussed with Humm and the patient.
(e) Additional interest costs per patient will depend on the loan option selected and whether the patient has picked an 0% interest or interest bearing plan.
(f) For full Humm Terms & Conditions – please check: https://www.shophumm.com/uk/terms/