Help Centre

How can I book an appointment

Follow the links below to make an appointment:

• New Patient Appointment
• Returning Patient Appointment
• Existing Patient Appointment

What I need to do before my appointment

New Patient:
When you book your appointment we will email you a pre-consultation form which you need to fill in before your appointment. Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

Returning Patient:
Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

Existing Patient:
Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

What happens at my appointment:

You’ll receive a phone call first and then a video link for your appointment with your chosen weight loss Doctor. Your Doctor will assess your health and weight loss goals during the online appointment, then create a tailored programme for you.

What happens after my appointment:

After your appointment we will arrange delivery of your treatment. We will also set up follow up appointments to provide you with tailored support throughout your programme.

Your Follow-up Appointments

As part of your weight loss programme we will set-up recurring follow up appointments with you so we can assess how your programme is going and make any adjustments if needed. If you would like to book a follow up appointment in between please use the links below:

• Returning Patient Appointment
• Existing Patient Appointment

Your Prescription

As part of your weight loss programme you can choose how you would like your prescription to be processed.

• If you are paying in advance, we will either send your medication in advance or monthly.
• If you are paying by a monthly subscription we will send your review form ahead of your payment being taken. Once this is completed and our payment successfully transacted we will send your medication. 

When will my order arrive?

Our products are dispatched within 24 hours of approval.

• If you still have not received your order, please check your email to ensure there is no missing information we need from you before your order can be dispatched.
• If there is a delivery delay with your order we will notify you by text or email.

Tracking your delivery

When we dispatch your order you will be sent a tracking link which you can check to see the progress of your delivery.

Is your packaging discreet?

Yes, our products are sent in plain packaging and where possible we will ensure your package can be put through your letterbox.

Report an issue with your order

If there is an issue with your order, please let us know using this link, alternatively you can contact us and our team will be happy to help.

How can I renew or restart my programme?

Please make an appointment using the links below or request a prescription via our online prescription service:

• Returning Patient Appointment
• Existing Patient Appointment

How can I add a treatment to my programme?

You can add elements to your programme at any stage. You can do this by emailing us on info@heslimmingclinic.com.

What if I need to pause or cancel my programme?

You can do this by emailing us on info@heslimmingclinic.com.