Help Centre

How can I book an appointment
Follow the links below to make an appointment:

New Patient Appointment
Returning Patient Appointment
Existing Patient Appointment

What I need to do before my appointment
New Patient:
When you book your appointment we will email you a pre-consultation form which you need to fill in before your appointment. Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

Returning Patient:
Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

Existing Patient:
Patients should be in a quiet, private space so they can get the best value from the time with the Doctor.

What happens at my appointment:
You’ll receive a phone call first and then a video link for your appointment with your chosen weight loss Doctor. Your Doctor will assess your health and weight loss goals during the online appointment, then create a tailored programme for you.

What happens after my appointment:
After your appointment we will arrange delivery of your treatment. We will also set up follow up appointments to provide you with tailored support throughout your programme.

Your Follow-up Appointments
As part of your weight loss programme we will set-up recurring follow up appointments with you so we can assess how your programme is going and make any adjustments if needed.

Your Prescription
As part of your weight loss programme you can choose how you would like your prescription to be processed.

• If you are paying by a monthly subscription we will send your review form ahead of your payment being taken.
• If you are paying in advance, we will either send your medication in advance or monthly.
• Once this is completed and our payment successfully transacted we will send your medication. 

When will my order arrive?
Our products are dispatched within 24 hours of approval.

If you still have not received your order, please check your email to ensure there is no missing information we need from you before your order can be dispatched.
If there is a delivery delay with your order we will notify you by text or email.


Tracking your delivery
When we dispatch your order you will be sent a tracking link which you can check to see the progress of your delivery.

Is your packaging discreet?
Yes, our products are sent in plain packaging and where possible we will ensure your package can be put through your letterbox.

Report an issue with your order
If there is an issue with your order, please let us know using this link, alternatively you can contact us and our team will be happy to help.

What does Order Status mean?
Processing – This is currently being worked on by our team or you have not submitted your form to us. If this is the case, this will show as outstanding when clicking the order in your portal. 

Awaiting Prescription Status – The team are happy with the evidence you have provided, and this is now ready to be assessed by one of our clinicians.

Shipped – The Pharmacy has been given the prescription, and the item should be leaving the pharmacy within 24 hours.

How can I renew or restart my programme?
Please make an appointment using the links below or request a prescription via our online prescription service:
Returning Patient Appointment
Existing Patient Appointment


How can I add a treatment to my programme?
You can add elements to your programme at any stage. Visit your patient portal to mange your programme.

What if I need to pause or cancel my programme?
Visit your patient portal to mange your programme.