Complaints Procedure
How to Make a Complaint
How we will deal with your complaint:
We are committed to delivering excellent service to our patients. Should you however be dissatisfied and wish to raise a concern, this policy explains what to do and what to expect during the process.
1. Please contact us via email using [email protected] and the subject line Complaint. Please ensure this email contains your full name, contact details, date of birth, and a full description of the issue including any relevant dates.
2. We will acknowledge your email within two working days of receipt.
3. We will aim to provide a full response within 20 working days. Should more time be required, we will keep you updated. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.
4. A full response will be sent to you via email within 20 working days of our acknowledgement email.
We comply with the CQC Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.- management of complaints. All patient satisfaction information is monitored through our Clinical Governance process and used to improve practice.
Care Quality Commission
151 Buckingham Palace Road
Victoria
London
SW1W 9SZSlim At Home Ltd t/a The Slimming Clinic
Provider ID for Slim at Home Limited is 1-14881543701
